Information

Much of the daily operation of the Library depends upon our Library Student Assistants (LSAs). The Library employs an average of 25-30 students each semester to help in the day-to-day running of the library.

JOB SUMMARY

Library Student Assistants (LSAs) are responsible for answering basic patron questions, performing routine collection maintenance, and providing first level support for all library functions, including technology assistance. LSAs will be knowledgeable about library policies, well-versed in library resources and services, skilled at providing first level technical support for computers and library equipment, and will provide consistent, high-quality customer service.

EXPECTATIONS OF EMPLOYEE

• Adheres to College Policy and Procedures
• Acts as a role model within and outside the College
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about issues
• Consistently reports to work on time prepared to perform duties of position
• Meets Department productivity standards
• Maintain a professional demeanor and appearance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide friendly, helpful assistance to all library patrons in person and via phone and LibChat, referring patrons to supervisors as necessary
• Demonstrate knowledge of all library policies, procedures, services, and resources
• Support daily operations by using library systems efficiently and accurately  
• Complete assigned hourly tasks, including patron count
• Perform stacks maintenance, including sorting items by Library of Congress call number, shelving, shelf reading, straightening, and light cleaning
• Perform statistics gathering and reporting through the LibAnswers & LibInsight
• Maintain confidentiality of patron information
• Provide technology assistance, such as maintaining printer by refilling paper and helping patrons with scanners 
• Monitor your Georgetown College email for updates related to position
• Submit timecard promptly
• Attend Library Student Assistant meetings and complete required trainings
• Complete any special tasks as directed
• Perform other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, individuals must have strong interpersonal and communication skills, the ability to perform detail-oriented tasks with accuracy and efficiency, a willingness to ask questions, a self-motivating attitude and the wherewithal to ensure job is done completely and correctly. Strong technology skills and customer service experience are preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Regularly
  • Sit
  • Talk or hear
  • Stoop, kneel, crouch, crawl
  • Use fingers to handle, feel, and type
  • Reach with hands and arms
  • Stand and walk
  • Climb or balance
  • Lift and/or move up to 50 pounds
• Occasionally
  • Outside weather conditions
• Vision
  • Close vision
  • Ability to adjust focus
  • Attention to detail
• Noise & Stress
  • Moderate

SCHEDULE

Students must work a minimum of 5 hours per week. Working shifts during finals is required. LSAs are to work during the academic year. However, should they wish to do so, the option of working during college breaks is available.

STUDENT LEARNING OUTCOMES

 Students will be able to:

• Demonstrate courtesy and respect for patrons
• Meet routine responsibilities without assistance
• Demonstrate effective listening skills
• Provide accurate information to patrons
• Recognize knowledge gaps and work to eliminate them
• Offer helpful information to patrons without provocation
• Demonstrate dependability

If you are interested in working at the library, please complete our LSA Application. Please be sure to include both a cover letter and resume with your application.

Have questions?   Please email [email protected] or call 502-863-8406.